Privacy Policy

1. Introduction

This Privacy Policy explains how Saluja Dento Max Fac Centre collects, uses, stores, and safeguards your personal and medical information when you visit our clinic, use our website, or contact us for dental care. We follow professional confidentiality standards and applicable Indian data protection laws.

2. Information We Collect

We may collect the following categories of information from patients and their guardians:

• Personal details: Name, age, gender, address, and relationship to the patient (for minors).
• Contact details: Phone number, email address, and emergency contact information.
• Medical and dental history: Past illnesses, allergies, medications, previous treatments, and diagnostic records.
• Appointment details: Visit dates, treatment notes, prescriptions, and follow-up schedules.
• Payment information: Billing records, payment mode, and transaction references.
• Insurance / scheme details: CGHS, ECHS, ESI, UP Police, PM-JAY, or private insurance information used for empanelment or reimbursement.

3. How We Use Your Information

Your information is used solely for the purposes of providing safe and effective dental care. These include:

• Scheduling and confirming appointments.
• Diagnosing conditions and planning treatments.
• Preparing estimates, invoices, and insurance documentation.
• Following up after procedures and monitoring treatment outcomes.
• Complying with legal, regulatory, and clinical record-keeping requirements.

4. Data Sharing

Saluja Dento Max Fac Centre does not sell, rent, or trade your personal information. We only share data when necessary:

• With insurers, empanelment authorities, or government schemes for claim processing.
• With dental laboratories for the fabrication of crowns, dentures, aligners, or other appliances.
• With referring or coordinating healthcare providers, only with your consent.
• When required by law, court order, or regulatory authority.

5. Data Security

We take reasonable technical and organisational measures to protect your information, including:

• Secure digital storage with restricted access controls.
• Encrypted communication channels where applicable.
• Locked physical records and confidential disposal procedures.
• Staff training on patient confidentiality and data handling.

We retain patient records for the period required by clinical and legal standards, after which they are securely disposed of.

6. Your Rights

As a patient or guardian, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Withdraw consent for non-essential communication or data use.

To exercise any of these rights, please contact us using the details below.

7. Cookies and Analytics

Our website may use essential cookies to ensure proper functionality. We may also use anonymised analytics tools to understand how visitors interact with our website. These tools do not identify you personally, and you can manage cookie preferences through your browser settings.

8. Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

9. Related Policies

Please also review our Terms of Use for information about using our website and services.