QCI Recognised Patient Safety Continuous Quality

Quality You Can Verify

At Saluja Dento Max Fac Centre, quality is not a slogan — it is a system. Our QCI recognition reflects a structured commitment to safe processes, sterilized instruments, trained staff, and transparent patient care.

What is QCI?

The Quality Council of India (QCI) is an autonomous national body that sets benchmarks for quality across Indian industries and services, including healthcare. QCI assessment looks at how a clinic manages patient safety, clinical processes, infection control, equipment, staff competence, documentation, and continuous improvement.

For patients, QCI recognition means the clinic follows documented procedures, is periodically reviewed, and works to maintain high standards of care. It is a sign that quality is measured, monitored, and taken seriously — not left to chance.

Our Quality Pillars

Six foundations that hold our care to a high standard.

Sterilization & Infection Control

Strict instrument processing, PPE use, surface disinfection, and biomedical waste management for every patient.

Clinical Protocols

Standardised examination, diagnosis, and treatment workflows so care is consistent, safe, and evidence-based.

Patient Consent & Privacy

Informed consent before procedures and confidential handling of all medical and personal information.

Equipment Maintenance & Calibration

Regular servicing and calibration of dental chairs, X-ray units, autoclaves, and diagnostic tools.

Continuous Training

Ongoing education in clinical skills, infection control, emergency response, and patient communication.

Audit & Feedback

Regular internal audits, patient feedback analysis, and corrective action to keep improving our services.

How We Sterilize Every Instrument

A five-step process you can trace from cleaning to chairside use.

Instrument Cleaning

Used instruments are rinsed and brushed to remove debris.

Ultrasonic Cleaning

High-frequency bath removes microscopic residue.

Autoclave Sterilization

Steam under pressure eliminates bacteria, viruses, and spores.

Sealed Storage

Sterile pouches are dated and stored in a clean cabinet.

Chairside Use

Pouches are opened in front of the patient before treatment.

Our Safety Checklist

Daily, per-patient, and periodic actions that protect you.

Daily

  • Clinic surfaces disinfected each morning
  • Autoclave cycle verified and logged
  • Emergency kit and oxygen checked
  • Hand sanitiser and PPE restocked

Per-Patient

  • Fresh gloves, masks, and barriers
  • Chair and surfaces wiped down
  • Instruments opened from sterile pouches
  • Single-use items discarded safely

Periodic

  • Equipment calibration and servicing
  • Infection control audits
  • Staff training and competency checks
  • Patient feedback review and action

Patient Rights & Feedback

Your voice shapes our improvement.

Your Rights

We believe informed patients receive better care. You have the right to:

  • Clear, understandable information about your condition
  • Informed consent before any procedure
  • A second opinion without prejudice
  • Privacy and respectful treatment

Feedback for Improvement

Every comment, suggestion, or concern is reviewed and used to improve our processes. We encourage patients and families to share their experience so we can keep raising the standard of care.

Feedback can be shared in person, by phone, by email, or through our contact form. We aim to respond within 24 hours and resolve concerns within 3–5 working days.

Experience Quality-Centred Care

Learn more about your rights and safety, or get in touch to plan your visit to Saluja Dento Max Fac Centre.

Patient Rights & Safety Contact Us